Question 1

Are my competitors getting my customers because they have a website and I don't?

Accepted Answer

Some of them, yes. Why customers pick whoever they can find and check, and how to stop handing local searches to the business down the road.

Question 2

Are website builders like Wix good enough for a local business?

Accepted Answer

Often good enough to start, and far better than nothing. Where their limits start to show as you grow, and how to tell if you have outgrown one.

Question 3

Can I just use Google Business Profile instead of a website?

Accepted Answer

For some very small businesses it can be enough. Where a profile alone runs out of road, and what a website adds once you need more than a listing.

Question 4

Do customers judge a business by its website?

Accepted Answer

People form an impression of your site before they read a word of it. What they actually react to, and why it stands in for the quality of your work.

Question 5

Do I need any technical knowledge to work with you?

Accepted Answer

None at all. What your part actually involves, and how changes work after launch when you never touch code or wrestle with a website builder.

Question 6

Do I own my Facebook page or does Facebook?

Accepted Answer

You control what you post; Facebook controls everything else. What happens when a page is restricted, and why it matters where your presence lives.

Question 7

Do I own my website and domain?

Accepted Answer

Yes, both are yours, and there is no lock-in. What we handle, what stays in your name, and precisely what happens if you ever decide to leave.

Question 8

Do I really need a website if I have a Facebook page?

Accepted Answer

A Facebook page helps, but it cannot do a website's job. What you own, what you do not, and why most local businesses end up needing both.

Question 9

Do people even use websites anymore or is it all social media now?

Accepted Answer

People use both, for different things. Social is where they browse; a website is where they decide, check and act. Here is how that split works.

Question 10

Does a bad website hurt my business more than no website?

Accepted Answer

A neglected site supplies an answer you did not want to give. The faults that actively cost you customers, and why taking it offline is the wrong fix.

Question 11

Does it matter if my website doesn't work on phones?

Accepted Answer

Most local searches happen on a phone, so yes. What breaks first on mobile, how to test yours in two minutes, and what Google does about it.

Question 12

Does not having a website make my business look less trustworthy?

Accepted Answer

Customers read a missing website as a warning sign. What they check in the first ten seconds, and the small set of things that puts the doubt to rest.

Question 13

How do customers find opening hours if I don't have a website?

Accepted Answer

They rely on listings that may be wrong, and one wasted trip loses a customer for good. Where to publish hours so they are always right.

Question 14

How do I get my business to show up when people search "near me"?

Accepted Answer

What Google weighs when someone searches 'near me', and the practical steps that move a local business into the map pack for its area.

Question 15

How do I stop customers going to a competitor because they couldn't find my info?

Accepted Answer

Customers switch out of friction, not disloyalty. The details that must be findable and identical everywhere, and how to get them that way.

Question 16

How do local customers find businesses on Google?

Accepted Answer

Search, Maps and the local pack, explained plainly. How Google picks which nearby businesses to show, and where your website fits into that.

Question 17

How important are reviews for a local business?

Accepted Answer

Reviews persuade customers and help you rank. How many you need, how to ask without it being awkward, and why replying matters as much as receiving.

Question 18

How long does it take to get my website?

Accepted Answer

Most sites are live within 14-21 days of the first chat. What happens at each stage, what we need from you, and what you can leave entirely to us.

Question 19

How many customers am I losing by not having a website?

Accepted Answer

You cannot count them, because they never call. How to estimate the gap from search demand in your area, and why the loss compounds quietly.

Question 20

How much does a website cost for a small business?

Accepted Answer

What each route actually costs, why the cheapest is rarely the best value, and the better question to ask yourself before committing to any of them.

Question 21

I've survived this long without one, what am I actually missing?

Accepted Answer

Mostly the customers you never hear about. What being invisible in search actually costs, and why it rarely shows up in your day-to-day numbers.

Question 22

Is a cheap website better than no website?

Accepted Answer

Usually yes, provided it is accurate, fast and works on a phone. Where cheap stops being a bargain, and what simple-but-solid actually looks like.

Question 23

Is a Facebook page as good as a website?

Accepted Answer

They do different jobs. Where a Facebook page falls short on search, ownership and control, and what a website adds that a page never will.

Question 24

Is a website worth it for a small local business?

Accepted Answer

For most, yes. How to tell whether yours is one of them, plus the one situation where a website genuinely may not be worth the money.

Question 25

Is my old website hurting my business?

Accepted Answer

Age is not the problem, neglect is. A two-minute phone test to tell whether yours is costing you customers, and why fixes tend to work quickly.

Question 26

Is there a long contract?

Accepted Answer

Three months to build the site and prove the service, then month to month. Why that initial period exists, and exactly what happens when it ends.

Question 27

My business does fine on word of mouth, why would I need a website?

Accepted Answer

Word of mouth still needs somewhere to land. What happens to a warm referral when the new customer searches your name and finds nothing at all.

Question 28

My website looks outdated, does that put customers off?

Accepted Answer

A dated site makes visitors wonder whether you are still trading. The tells that age a website fastest, and why a refresh usually beats a rebuild.

Question 29

What can a website do that social media can't?

Accepted Answer

Search visibility, ownership and intent. The specific jobs a website does that no social platform can, and why the two work best side by side.

Question 30

What happens when someone Googles my business and nothing comes up?

Accepted Answer

Most people assume you have closed and move on. What an empty search result does to a warm referral, and the quickest way to fix it.

Question 31

What if I need changes after my site is live?

Accepted Answer

Message us and we make them, usually within a day or two. What the included support hours cover, and how to ask for something new.

Question 32

What is a Google Business Profile and is it the same as a website?

Accepted Answer

A Business Profile is your listing on Google; a website is your own space. What each one does, and why you want both rather than either alone.

Question 33

What is local SEO and do I need it?

Accepted Answer

Local SEO in plain English: what it covers, who genuinely needs it, and the handful of things that decide whether nearby customers can find you.

Question 34

What's included in the monthly fee?

Accepted Answer

Everything needed to get your site live and keep it working: design, content, hosting, maintenance and support hours. No upfront cost, no extras.

Question 35

What's the return on investment for a small business website?

Accepted Answer

How to work the return out for your own business rather than trusting an average, and what has to be true before a site pays for itself.

Question 36

Where do people look for my phone number and address?

Accepted Answer

Google first, and they expect it instantly. Where your contact details need to appear, and why they must be identical in every one of those places.

Question 37

Why can't I just rely on Instagram for my business?

Accepted Answer

Instagram is built for browsing, not for being found. Where it works, where it leaves gaps, and what a website picks up that a feed cannot.

Question 38

Why do people not trust businesses without a website?

Accepted Answer

Hiring a local business is a small act of faith. The five things customers quietly check before they call, and why silence raises doubt rather than nothing.

Question 39

Why do some local businesses look more professional online than others?

Accepted Answer

It is rarely about budget. The signals customers piece together in under a minute, and the five-step tidy-up that closes the gap on your competitors.

Question 40

Why does my competitor show up on Google and I don't?

Accepted Answer

Your competitor has signals Google trusts and you do not yet. What those signals are, and why the gap usually closes faster than owners expect.

Question 41

Why is my website so slow and does it matter?

Accepted Answer

Slow sites lose visitors and rank lower. The usual culprits, from images to page builders to cheap hosting, and what a realistic target looks like.

Question 42

Why isn't my business showing up on Google Maps?

Accepted Answer

Almost always a profile that is unclaimed, unverified or incomplete. How to work through the causes in order and start appearing on the map.

Question 43

Why use you instead of a DIY website builder?

Accepted Answer

DIY builders hand you the tools and leave you the work, which is why so many half-built sites never launch. What we do differently, and why.

Question 44

Why use you instead of Squarespace?

Accepted Answer

Squarespace still leaves you choosing templates, writing content and maintaining the site. Here is what changes when someone else does all of it.

Question 45

Why use you instead of Wix?

Accepted Answer

Wix is flexible, but that flexibility costs you time. What you would be doing yourself, and what we take off your plate for a flat monthly fee.

Question 46

Will a website actually bring me more customers or is it a waste of money?

Accepted Answer

Only if it is built to be found and to convert. What separates a site that brings work in from one that quietly sits there costing you money.

Answers

Still got a question?